Monday, November 13, 2006

Problems

So, just two orders in I had a customer problem and it was my fault. (Sigh) It seems that in the checkout area of the cart it listed the shipping as USPS Priority 1 day. Now I would swear, on anything you'd care to name that it did say 2-3 days which is Priority Mail average time. I have no idea when or how it changed. The upshot was that my customer thought she was paying for overnight shipping and was miffed when she didn't get it overnight. I explained that it was a mistake and I refunded her shipping. Fortunately she didn't actually need it overnight and understood about computer glitches. So all's well that ends well and it was a relatively painless way to find the problem but still... What started out as a good day is now all icky. I certainly know that in retail you have customer problems but I really didn't want one quite so early on. But perhaps it's better this way. In any case, I can see that I will have to run through the process frequently to make sure there aren't any weirdnesses. (Sigh)

1 comment:

Kicking N. Screaming said...

The upside is, you've had at least 2 orders! That's great and I'm sure that customer was pleased with how quickly you resolved the issue and will shop with you again. Deep breath in...